Everything you need to know about paying for ClickBase products, services, and renewals.
Invoices are automatically generated and emailed upon successful payment. You may also request a copy by contacting our billing team.
If a payment fails or is reversed, your service may be suspended until resolved. We’ll notify you via email and offer a retry link.
All payments are processed in the following currencies: USD, GHS, NGN, KES, ZAR, GBP, EUR, UGX, XOF, TZS, RWF, BIF, MWK, ZMW, MUR, SCR, BWP, SZL. Please visit our billing page for payments and updats. VAT may apply depending on jurisdiction.
ClickBase uses PCI-DSS compliant gateways (Paystack, Flutterwave) and SSL encryption to protect your data. We never store card details on our servers.
For any billing-related questions, email billing@clickbase.tech. We respond within 24 hours on business days.
Clients renewing websites, hosting, or licensed software must complete payment at least one month before the due date. This ensures uninterrupted service, domain retention, and time for provisioning or migration if needed.
Clients are billed directly by ClickBase Technologies Limited, not by our infrastructure or hosting vendors. Vendor invoices are internal operational documents issued to ClickBase and are not shared with clients. However, clients may request a confirmation or proof of active hosting status at any time.
Payments not received within 7 days after the due date may attract a late fee of up to 10%. Services may also be suspended until full payment is made. Reactivation fees may apply.
ClickBase reserves the right to suspend or limit services for overdue payments, security concerns, or violation of our Terms of Service. Clients will receive prior notice and reinstatement will follow once the issue is resolved.
Prices are subject to annual review based on infrastructure cost changes or currency fluctuations. Clients will be notified at least 14 days before any price adjustment takes effect.
ClickBase maintains strict confidentiality for all client data, files, and payment information. No sensitive data is shared with third parties except as required by law or for essential service provisioning.
Clients may terminate a service with 30 days’ written notice. Prepaid fees are non-refundable once a billing cycle has commenced. ClickBase may terminate services for non-compliance, fraudulent activity, or breach of policy.
Any billing or service disputes must be reported in writing within 10 business days of the invoice date. ClickBase will review and respond promptly. If unresolved, disputes shall be governed under Nigerian and Rwandan laws.