Everything you need to know about paying for ClickBase products, services, and renewals.
Invoices are automatically generated and emailed upon successful payment. You may also request a copy by contacting our billing team.
If a payment fails or is reversed, your service may be suspended until resolved. We’ll notify you via email and offer a retry link.
All payments are processed in the following currencies: USD, GHS, NGN, KES, ZAR, GBP, EUR, UGX, XOF, TZS, RWF, BIF, MWK, ZMW, MUR, SCR, BWP, SZL. Please visit our billing page for payments and updats. VAT may apply depending on jurisdiction.
ClickBase uses PCI-DSS compliant gateways (Paystack, Flutterwave) and SSL encryption to protect your data. We never store card details on our servers.
For any billing-related questions, email billing@clickbasegroup.com. We respond within 24 hours on business days.
All hosting, domain, and licensed software services are billed annually and must be renewed on or before the expiration date. Failure to renew by the due date will result in automatic service interruption.
ClickBase Technologies Ltd does not operate a guaranteed grace period policy. Any continued availability of services after expiration is provided solely at the discretion of ClickBase and does not constitute a waiver of payment obligations.
ClickBase reserves the right to suspend, restrict, or terminate services immediately upon expiration or non-payment without further notice. Service restoration will only be initiated upon full settlement of outstanding invoices.
No updates, maintenance, support, or system modifications will be provided on accounts with expired or unpaid services. All service obligations are strictly tied to active and paid subscriptions.
Unless explicitly agreed in writing, ClickBase retains control of the source code, deployment structure, and operational environment. Any request for full system access, source code transfer, or deployment handover is treated as a separate engagement and will attract a structured handover or migration fee.
All requests for new features, enhancements, or modifications outside the originally delivered system are considered change requests and will be separately evaluated, quoted, and billed.
All official communication must be conducted through ClickBase's designated channels: support@clickbasegroup.com, accounts@clickbasegroup.com, and the official WhatsApp line. ClickBase is not responsible for any actions, delays, or misunderstandings arising from unofficial communication.
Clients are billed by ClickBase Technologies Ltd for services rendered. Infrastructure providers (hosting, domains, servers) operate independently, and service continuity is subject to timely renewal of these underlying services.
Payments not received within the stipulated period may attract a late fee of up to 10%. Continued delay may result in service suspension, data restriction, or additional reactivation charges.
ClickBase does not guarantee indefinite data retention for suspended or expired accounts. Data may be archived, restricted, or permanently removed after a reasonable period of non-renewal.
Pricing may be reviewed periodically in response to infrastructure costs, currency fluctuations, or service improvements. Clients will be notified prior to any adjustments.
ClickBase maintains strict confidentiality over all client systems, data, and payment information. No sensitive information is shared except where required for service delivery or by law.
Clients may terminate services with written notice. However, all prepaid fees remain non-refundable once a billing cycle has commenced. ClickBase reserves the right to terminate services for policy violations.
All disputes must be submitted in writing within 10 business days of occurrence. Unresolved matters shall be governed under applicable laws in jurisdictions where ClickBase operates.